Refund Policy

As a small brand, we are mindful of the financial and environmental costs associated with returns and we aim to reduce them as much as possible.

However, life happens ; we cannot avoid order mishaps; also - we want you to have the best experience with our brand!

So, for any concerns regarding returns, non-received items, or damaged or incorrect products, please contact our customer service team at info@born-in-exile.com.

Returned Items:

If you are not satisfied with your purchase, you may return the item within 7 days of receipt for a full refund or exchange, provided the item is unused, in its original condition, and with all tags attached. Return shipping costs are the responsibility of the customer. (See our return Policy)

Non-Received Items:

If you do not receive your order within the estimated delivery time, please contact us immediately. We will investigate the issue and, if necessary, issue a full refund or send a replacement at no additional cost.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with a description and photos of the issue. We will offer a replacement or a full refund, including shipping costs.

Incorrect Items Received:

If you receive the wrong item, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you and provide a return label for the incorrect item at no cost to you. Alternatively, you may choose to receive a full refund.